Returns and Exchanges Policy

Thank you for shopping at Clover Works. To ensure fair trade and protect the rights and interests of both parties, please read the following return and exchange policy carefully before making a purchase.

 

1. Seven-Day Appreciation Period (Please note: The appreciation period is not a trial period)

  • Legal Rights: According to Taiwan's Consumer Protection Act, online shoppers are entitled to a "seven-day appreciation period" starting from the day after the product arrives (including holidays).

  • Definition Limit: The "appreciation period" is not a "trial period."

  • Product Condition: Returned products must be in brand new, unused condition, with complete packaging (including the complete product, inner and outer packaging, accessories, gifts, invoice, and all accompanying documents).

  • Damage Compensation: If the product or its packaging shows any signs of use, wear, washing, odors, or damage, this store reserves the right to refuse a return or deduct the refurbishment costs required to restore it to its original condition from the refund.

2. Products Not Subject to the Seven-Day Appreciation Period by Law

According to the "Regulations Governing Reasonable Exceptions to the Right to Rescind Communication Transactions," the following products, once unsealed or provided at the consumer's request, are excluded from the seven-day appreciation period and are not eligible for return:

  • Perishable Goods: Fresh food, beverages, or products with a shorter shelf life.

  • Customized Products: Custom-made products, engraved items, or specially ordered items made at the consumer's request.

  • Digital Content and Audio-Visual: Unsealed audio-visual discs, computer software, USB drives, or downloaded e-books and digital content.

  • Personal Hygiene Products: Underwear, swimwear, earrings, cosmetics, skincare products, and bedding (due to hygiene considerations, returns are not accepted once unsealed).

3. Strict Standards for Refusal of Returns

This store will reject your return application if any of the following situations occur:

  • Overdue Application: Application is submitted after the seven-day appreciation period (calculated from the day after logistics sign-off).

  • Man-Made Damage: Product damage, stains, or deformation due to self-disassembly, testing, improper use, or storage by the consumer.

  • Incomplete Accessories: Failure to return the original outer box, tags, manual, warranty card, or promotional gifts completely.

  • Malicious Behavior: If it is verified that there is high-frequency returns, malicious purchases, or other abusive behavior of the return mechanism, this store will directly cancel the subsequent transaction qualifications and blacklist the individual.

4. Return Logistics and Inspection Procedure

  • Video Recording: All returned products will be video-recorded during unsealing and inspection upon arrival at our warehouse.

  • Shipping Fee Calculation: The original order's shipping fee is a service fee already provided by the logistics company and is non-refundable. If the return causes the original order to no longer meet the free shipping threshold, the shipping fee that should have been paid will be deducted from the refund.

  • Refund Time: After the returned product has been inspected and confirmed to be correct, the refund process will be completed within 14 working days.